Privacy Policy

1. Introduction

Solar Quotes.ca ("we," "our," or "us") operates the solarquotes.ca website (the "Service"). This Privacy Policy informs you of our policies regarding the collection, use, and disclosure of personal data when you use our Service and the choices you have associated with that data.

We are committed to protecting your privacy and complying with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA).

2. Information We Collect

Personal Information

We may collect personally identifiable information, such as:

Name and contact information when you contact us
Email address for newsletter subscriptions or communications
Location information (city, province) for search functionality
Business information if you're a solar installer applying to our directory
Reviews and feedback you provide about solar installers

Usage Data

We may also collect information on how the Service is accessed and used, including:

IP address and browser type
Pages visited and time spent on our website
Search queries and filters used
Device information and operating system
Referring website and exit pages

Cookies and Tracking

We use cookies and similar tracking technologies to enhance your experience, including:

Session cookies for website functionality
Analytics cookies to understand website usage
Preference cookies to remember your settings
Google Analytics for website performance analysis

3. How We Use Your Information

Solar Quotes.ca uses the collected data for various purposes:

To provide and maintain our Service
To connect you with relevant solar installers in your area
To notify you about changes to our Service
To provide customer support and respond to inquiries
To analyze usage patterns and improve our website
To verify and maintain the quality of our installer directory
To send newsletters and marketing communications (with consent)
To detect, prevent, and address technical issues
To comply with legal obligations and protect our rights

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

With Solar Installers

When you choose to contact a solar installer through our platform, we may share your contact information and project details with that specific installer to facilitate your solar consultation.

Service Providers

We may employ third-party companies to facilitate our Service, provide analytics, or assist us in analyzing how our Service is used. These third parties have access to your personal data only to perform these tasks on our behalf.

Legal Requirements

We may disclose your personal information if required by law or in response to valid legal processes, such as court orders or government requests.

5. Data Security

The security of your data is important to us. We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

6. Your Rights and Choices

Under Canadian privacy law, you have the following rights regarding your personal information:

Access: Request access to the personal information we hold about you
Correction: Request correction of inaccurate or incomplete personal information
Deletion: Request deletion of your personal information (subject to legal obligations)
Withdraw Consent: Withdraw consent for processing where consent is the legal basis
Portability: Request a copy of your personal information in a structured format
Restrict Processing: Request restriction of processing in certain circumstances

To exercise these rights, please contact us at dancarls@telus.net. We will respond to your request within 30 days.

7. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes for which it was collected and to comply with legal obligations. Specific retention periods include:

Contact inquiries: 3 years from last contact
Website analytics data: 26 months (Google Analytics default)
Installer application data: 7 years for business records
User reviews and feedback: Indefinitely (unless requested for deletion)

8. Third-Party Services

Our Service may contain links to other websites or services. We are not responsible for the privacy practices of these third-party sites. We encourage you to review the privacy policies of any third-party sites you visit.

We use the following third-party services that may collect information:

Google Analytics for website analytics
Google Maps for location services
Web hosting and content delivery services
Email service providers for communications

9. Children's Privacy

Our Service is not intended for children under the age of 13. We do not knowingly collect personally identifiable information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us, and we will delete such information.

10. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

11. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

Email: dancarls@telus.net
Website: solarquotes.ca/contact

We are committed to resolving any privacy concerns you may have and will respond to your inquiry within 30 days.